FAQs
Telephone conversations are recorded for a number of reasons. It allows us to avoid the paperwork you might otherwise encounter. It also means we can offer you cover immediately, as we are not waiting for forms to be filled out and processed. It also allows us to manage the claims process quickly and efficiently and to undertake service quality assessments, which helps us ensure that all our call centre operators are focused on providing you with the best possible customer service. Just think of all the paper we are saving by using recorded telephone calls instead of paper forms.
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