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FAQs

Please click on a question below to see the answer

General Questions About ibuyeco
  1. Who is ibuyeco?
  2. Why do you record our telephone conversations?
  3. Are your call centres located in Australia?
Questions About Carbon Offsetting
  1. What is carbon offsetting?
  2. Why does ibuyeco work with Greening Australia?
  3. How can I be sure the Carbon Offsetting will be done properly?
  4. How does ibuyeco calculate my car’s annual CO2 emissions?
  5. What has ibuyeco Australia done to offset its own CO2 emissions?
Car Insurance Questions
  1. How can I purchase an ibuyeco car insurance policy?
  2. Is it safe to buy car insurance online?
  3. What should I do if I am having difficulties making a purchase online?
  4. What if I have to make a car insurance claim?
  5. How can I save money on my ibuyeco car insurance?
  6. How long does it take to buy ibuyeco car insurance?
  7. Can I buy car insurance online?
  8. How can I pay for my car insurance securely online?
  9. What are the benefits of purchasing car insurance securely online?
  10. If I purchase car insurance securely online from ibuyeco when will my insurance start?
  11. Are there different ways I can adjust my car insurance premium?
  12. What are some of the factors, which contribute to why I have a different car insurance premium than my friends?
  13. What are some of the benefits I should look for when choosing motor vehicle insurance?
  14. What is the difference between a car's agreed and market value?
  15. What is the difference between the following types of car insurance; Comprehensive, Third Party Fire and Theft and Third Party Property Damage?
  16. Which personal effects are associated with my car insurance?
  17. What is a No Claim Discount (NCD) and how does it affect car insurance premiums?
  18. What is the difference between a Rating 1, No Claim Discount and No Claim Bonus?
  19. Will my NCD change if I have a car accident?
  20. What happens if I don't tell ibuyeco about my driving record, past accidents or claims if I am asked?
  21. If I choose market value how do I know how much my car is insured for?
  22. Who is the underwriter for ibuyeco's car insurance?

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Even with carbon offsetting built in, our car insurance rates are very competitive.

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*100% carbon neutral car insurance, calculated using information you have provided. A&G Insurance Services Pty Ltd provides the Carbon Offset Service and arranges the insurance on behalf of the insurer, Auto & General Insurance Company Limited. Because we don’t know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Product Disclosure Statement (PDS) before making a decision to buy the product. To download a copy of our FSG and PDS click here. Not available in NT.